TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
These Terms and Conditions provide for the terms of the contractual relation between Bookcyprus.com acting as a broker for various suppliers and a client and/or customer using this website and/or purchasing services through it (hereinafter referred to as "the client" or "the customer"). Bookcyprus.com provides accommodation and transport from a wide range of accommodation providers and carrier airlines, ships and car rental companies. The provision of such travel arrangements will be subject to the terms of each supplier as part of the conditions of contract with us (either as agent for the supplier or as part of our holiday package. All of the suppliers’ terms and conditions cannot be listed here but the client / customer must read them carefully. The main companies that we do business with are listed below but due to the wide range of travel products that we provide, as agent as well as part of our holiday packages, there are many more. The conditions of carriage and/or contract for these suppliers may be found on their own web sites. If it is not possible to find these conditions of carriage and/or contract, contact should be taken with us.
All rates are in the currency specified each time. The rates are subject to changes due to currency fluctuations, the increase of VAT or of any other taxes. Any such increase/decrease will automatically affect the published rates. The valid rates for any service booked are as published on the Bookcyprus.com website at the time of reservation.
2.1 NON-REFUNDABLE RATES
Sometimes some rooms may appear to be non-refundable. These rooms carry special restrictions and conditions. Please read the rate rules below for any such rooms prior to making your reservation.
- ADVANCED PURCHASE / NON-REFUNDABLE RATES. Rules & Restrictions on payments for bookings made via Bookcyprus.com for Advance Purchase / Non-Refundable rates are not refundable and bookings may not be modified. Rooms & Rates are subject to availability at participating hotels.
- ADVANCED PURCHASE / NON-REFUNDABLE RATES. Full payment in advance required. The credit card will be charged instantly for the full duration of stay even if the booking is not used. No restrictions to the online purchase date and subject to hotel availability at the time of booking. The Advance - - Purchase / Non-Refundable Rate discounts vary for each hotel. Reservations made with non refundable rates cannot be changed, refunded, partially refunded, exchanged, cancelled or transferred to another party. No refunds for non-arrival on check-in date.
- Modification/Cancellation of Reservation: It is not permitted to modify a Non Refundable Rate reservation. In the event that a Non Refundable Reservation needs to be cancelled the full amount paid will be retained as cancellation fee and no refund or partial refund will be due.
Charges cannot be applied to other stays, services or merchandise. No rates or hotel availability are guaranteed until full payment is received. Bookcyprus.com reserves the right to cancel a reservation without notice if we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the reservation.
2.2 BEST PRICE GUARANTEE – TERMS
We Guarantee that you are getting the lowest possible price for your reservation on Bookcyprus.com. In the rare case that you find a cheaper price for your Reservation elsewhere we promise to refund you the price difference subject to the following Terms and Conditions:
Terms for Hotel Only, Car Hire, Transfer or Excursion reservation Price Match
If you book and pay for a hotel room on Bookcyprus.com and later find a lower rate for your hotel room on our site or another site just let us know and we'll refund the price difference to you.
For hotel bookings, our Hotel Best Price Guarantee applies up to 24 hours from the date you book your hotel - if you find a lower price, just let us know and we'll match the price.
Of course, the lower price you find needs to be for the same: hotel (or property), check-in and check-out dates, length of stay, rate plan, payment terms, the same room (or accommodation) type, room conditions (like the meal plan, cancellation policy, etc.) including all taxes and fees.
The comparison must be for the same hotel bookable on a standalone basis (not as part of a package or Flight+Hotel deal).
The same applies for Car Hire, Transfer or Excursion reservation
Comparison Must Be Available - to the General Public. The Best Price Guarantee only applies to prices both advertised and available to the general public or on a website directed at consumers. For example, THIS DOES NOT INCLUDE rates offered on membership programme websites; corporate discounts or rates; frequent stays, group, rewards programme, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public or other 'reward' type programmes or special promotions available through the provider . The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and bookable in the same currency as your Bookcyprus.com booking (without reference to currency converters).
The Best Price Guarantee does not apply:
a) If the accommodation, Car Hire, Transfer or Excursion booked does not reveal the room/property, Car Hire, Transfer or Excursion you will be allocated until after you have booked.
b) To non refundable bookings or to room/property which cannot be cancelled without a penalty.
c) To reservations booked as Holiday Packages.
Comparison Must Be to Same Itinerary
The Best Price Guarantee is only available for exact itinerary matches, including the same, hotel, room type, rate plan, payment terms, applicable refund policy, and dates of hotel stay (the same applies for Car Hire, Transfer or Excursions) as booked through Bookcyprus.com. The Best Price Guarantee applies to the full cost of booked hotel, car hire, transfer or excursion, including all taxes and fees. It is not available for reservations on websites where the hotel name, Car rental, Transfer, Excursion type or other booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements to claim under the Best Price Guarantee.
All requests for the Best Price Guarantee are subject to verification by Bookcyprus.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, at our sole discretion, is the result of a printing or other error, or is made fraudulently or in bad faith. Verified requests will receive a credit to the card used for the booking. It may take up to 30 days or the next billing cycle for the credit to appear on your statement.
How to claim your Price Match
You only need to fill our contact us form within 24hours after you have made your reservation and seeing the lower price we will do the rest. Make sure you select on Type of Inquiry(*) drop down menu the Best Price Guarantee Claim option and add on the “Request area” the property name, Car rental type or Transfer type, Excursion name, the price and the website or url (link) where the lower price was found.
Why do I only get 24 hours?
Our advanced IT systems are all live and the pricing across the vast range of product is moving every second. We are promising you the best price when you book but this cannot be promised a week later!
We reserve the right in our sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms published on the Bookcyprus.com website at the time of your claim will determine your eligibility under the Best Price Guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
PLEASE NOTE that we reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points. We also reserve the right to give you the option if your existing Hotel Reservation, Car Hire, Transfer or Excursion reservation is entitled to Free Cancellation to cancel this reservation instead of matching the difference of the lower rate found. The Best Price Guarantee is valid for reservations made from 1st October 2012 onwards. Infrequently, competitor websites may display prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate before refunding.
3. PAYMENT TERMS
Payments for the services chosen and agreed on must be done as displayed within this website and/or system. By clicking on the "Book now" button after entering your credit card number you are deemed to be submitting a binding offer to the Company.No contractual or other obligations will be created for Bookcyprus.com, unless payment in full is received by Bookcyprus.com for all the services to be provided to the customer/ client and agreed on through this website. Bookcyprus.com reserves the right to enable/disable its prepayment option in this web site. The percentage quote of prepayment will be shown on this web site or during the payment process of the Partner Company and/or customer. Bookcyprus.com reserves the right to increase/decrease the prepayment percentage quote at any time.
By making a reservation with Bookcyprus.com you accept and agree to the relevant cancellation and no-show policy. The general cancellation and no-show policy of each service is made available on our website during the reservation procedure and varies according to the selected service and/or date. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Any lesser charges are subject to the discretion of Bookcyprus.com, and after discussion with the affected partner.
In the event of a confirmed booking being unavailable, Bookcyprus.com will endeavor to offer an alternative solution of the same or higher standard in same location/area or manner. In the event where this is not possible Bookcyprus.com may offer a full refund if the alternative solution is not preferred. Bookcyprus.com will also endeavor to contact the Partner prior to the client’s departure and advise him/her of this unavailability. In the case where this is not possible Bookcyprus.com will endeavor to ensure that the relevant supplier looks after any changes as quickly and as efficiently as possible. Bookcyprus.com reserves the right to cancel a reservation in the event of system error, system malfunctions and/or price calculation error.
5. RESERVATION AMENDMENTS
Reservation amendments will be charged at 20 euros per booking or equivalent as per below currency exchange rates:
EUR 20.00 = GBP 20.00
EUR 20.00 = USD 32.00
EUR 20.00 = RUB 865.00
EUR 20.00 = CHF 28.00
The invalidity of one or more provisions of these Terms and Conditions does not signify the invalidity of the whole Terms and Conditions.
Should the customer have reason to make a complaint, the complaint must be made and a remedy requested immediately on location to the office referred to in the confirmation. The right to raise claims is invalidated if a participant omits to notify a defect on location.
7. TERMS & CONDITIONS OF SERVICES
All contracts for flights concluded through Bookcyprus.com are governed by Cyprus Law, E.U. Regulation 261/2004 of 11 February 2004, and the Rules set out by the International Air Transport Association as revised from time to time Clients/ passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin or other than a E.U. Member- State, are advised that the provisions of a treaty known as the Warsaw Convention of 1929 may be applicable to the entire journey, including any portion entirely within the country of origin or destination. The Courts of the Republic of Cyprus have absolute jurisdiction for all contracts concluded hereby. All provisions provided in the terms and conditions 1-26 apply to the bookings of flights as well except when in conflict with the provisions of the present section 10.
Air Carrier: air transport undertaking with a valid operating licence.
Operating Air Carrier: air carrier that performs or intends to perform a flight under a contract with a passenger or on behalf of another person, legal or natural, having a contract with that passenger.
Package: pre arranged combination of not fewer than two of the following when sold or offered for sale and when the service covers a period of more than 24 hours or includes overnight accommodation: (transport, accommodation, and other tourist services not ancillary to the former two).
Denied Boarding: means a refusal to carry passengers on a flight, although they have presented themselves for boarding except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation.
Cancellation: means the non-operation of a flight which was previously planned and on which at least one place was reserved.
Ticket is a valid document giving entitlement to transport, or something equivalent in paperless form, including electronic form (E-Ticket), issued or authorized by the air carrier or its authorized agent.
Validity: Tickets as a general rule are valid for one year, starting from the date issued, except when otherwise provided expressly in the tickets or in Air Carrier’s tariffs, conditions of carriage, or any relevant regulations.
Name changes: Not permitted
Other changes: Whether changes or cancellations can be made depends on the fare conditions of the specific ticket bought. Please contact us at least 3 working days prior to your departure date and before attempting to make any changes or cancellations.
An administration fee of EUR 20 per ticket will apply to this service in addition to any charges applied by the airline.
Courier delivery/ postal charge may apply.
Air Carriers reserve the right to modify the flight schedule at any time prior to departure.
Name of the Air Carrier
The Air Carrier’s full name and its abbreviation must appear in Air Carrier's tariffs, conditions of carriage, regulations or timetables. The Air Carrier's name may not appear in full on the ticket, but it must be abbreviated.
Address of the Air Carrier on the Ticket
The address of the Air Carrier shall be deemed to be the airport of departure as indicated next to the first abbreviation of carrier's name in the ticket. The agreed stopping places are those places indicated in this ticket or as indicated in carrier's timetables as scheduled stopping places on the passenger's route. Carriage to be performed hereunder by several successive carriers shall be considered as a single operation.
Limitation of baggage Liability
Liability for delay, loss or damage to baggage shall be borne entirely by the Air Carrier and is limited unless a higher value is declared in advance and additional charges are paid. For specific types of articles excess valuation may be declared in cooperation with the Air-Carrier. Some Air Carriers exclude liability for fragile, valuable or perishable articles. In the case of a damaged baggage and within a period of 7 days from the day of the receipt of the baggage, the Client-Passenger must file his/her complaint in writing and must be addressed to the Air Carrier. In case of delay of baggage, the complaint must be made within 21 days from date the baggage was delivered.
7.2 CAR HIRE
Sixt Cyprus terms and Conditions
General Rental Information
- The renter and the driver have to be in possession of a valid driving license.
- Driving license printed with non-Roman alphabet (Arabic, Chinese, Japanese, and Cyrillic etc) must be complemented by an International driving license. The International driver’s license is only valid for rental of car with the original country license.
- Please show a valid ID card or passport at time of pick up.
- Reservations are made according to Car Group Type and not according to car model
- Vehicles shown are only examples of vehicles available. “SIXT Rent A Car” reserves the right to change these groups and types at any time without prior warning.
- Minimum Rental: One day. Every hour over 25 hours is calculated in excess of one-day rate.
- Maximum Length of a single reservation will be not more than 28 days.
- Insurances: CDW Insurance included for all Groups with excess depending on the vehicle group.
- Theft Protection (T.P.): Included in the CDW Insurance with the same excess.
Cancellation or No Show
- In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.
- Minimum age in Cyprus is 21 and the driver has to be in possession of a valid driving license for at least 3 years.
- Maximum age in Cyprus is 75.
- A Surcharge of EUR 5.75 per day applies for drivers between 21 and 25 years of age and 71 and 75 years age.
- (Young Driver Surcharge = AE).
Conditions of Payment
All credit cards from internationally recognized credit card companies - such as American Express, Eurocard/Mastercard, Visa and Diners Club are accepted.
Prepaid cards or debit cards (VISA Electron) are not accepted.
An advance charge approval is obtained for the chosen means of payment as a security. The exact deposit is determined on collection since the amount is dependent on the vehicle. The renter should hold a valid personal credit card for payments. The credit card should be presented at the time of car pick up.
General Insurance Conditions
Third Party Insurance (TI)
Insurance coverage for the vehicle rented includes Third Party Liability with a maximum cover of EUR 100,000.- for material damages. The maximum cover for personal injuries is unlimited.
Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All insurance cover as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's license at the time of the event giving rise to claim.
Loss Damage Waiver (LDW)
Loss Damage Waiver removes the driver’s responsibility to a part of the vehicle in case of damage or theft.
Renter is responsible for the following amounts:
EUR 350,- (MCMN/GROUP A, MDMN/GROUP B, MDMR/GROUP BA, MDAR/GROUP BA, ECMR/GROUP C, EDMR/GROUP C1, EDAR/GROUP CA, CDMR/GROUP C2, CLMR/GROUP D, IDMR/GROUP D1, IDARGROUP DA)
EUR 500,- (ILMR/GROUP E, ILAR/GROUPEA, CFMN/GROUP F, CFMR/GROUP F1, CFAR/GROUP FA, IVMR/GROUP H, SVAR/GROUP GA, CTMR/GROUP V, ITMR/GROUP X, ITAR, SDAR )
EUR 800,- (FVMR/GROUP T, FVAR, FDAR, SFMR/GROUP F2, SFAR)
EUR 1500,- (PDAR/GROUP T1, XFAR, PTAR)
(Loss Damage Waiver = LD)
Top Cover LDW
If LDW is already included in the rates, the renter can choose Top Cover LDW to eliminate the Non-Waiverable Responsibility.
The cost of Top Cover FDW is as follows: see table
If Top Cover LDW is accepted, customer is only responsible for the following amounts: 0. - EUR, for groups PDMR, XFAR, XTAR the deductible is reduced to 350,-Euro
(Top Cover FDW = BE)
Tire and Glass Coverage (EDW)
Tire and Glass Coverage provides cover against the consequences of damages on tires, windscreen, side windows and back window.
The cost of TG is as follows: see below:
If TG is not accepted the customer will be held liable for the full value of damages on tires, windscreen, side windows and back window.
If TG is accepted, customer is only responsible for the following amounts: EUR 0.-.
(Tire and Glass Coverage = TG)
CRS Code - EDW
Tire & Glass Coverage 1 day Eur/Day 2 days + Eur/Day
MCMN/GROUP A, MDMN/GROUP B, MDMR/GROUP B1,
MDAR/GROIUP BA, ECMR/GROUP C, EDMR/GROUP C1, EDAR/GROUP CA,
CDMR/GROUP C2, CLMR/GROUP D, IDMR/GROUP D1, IDAR/GROUP DA 6.00 3.00
ILMR/GROUP E, ILAR/GROUP EA , CFMN/GROUP F, CFMRGROUP F1,
CFMRGROUP F1, CFAR/GROUP FA, IVMR/GROUP H, SVAR/GROUP GA,
FVMR, FVAR SDAR/GROUP I, CTMR/GROUP V, ITMR/GROUP X, ITAR,
FDAR/GROUP T, PDAR/GROUP T1, SFMR/GROUP F2, SFAR, XFAR, PTAR 10.00 5.00
Top Cover FDW
CRS Code - FDW 1 day Eur/Day 2 days + Eur/Day
MCMN/GROUP A, MDMN/GROUP B, MDMR/GROUP B1, MDAR/GROIUP BA,
ECMR/GROUP C, EDMR/GROUP C1, EDAR/GROUP CA, CDMR/GROUP C2,
CLMR/GROUP D, IDMR/GROUP D1, IDAR/GROUP DA 10.00 5.00
ILMR/GROUP E, ILAR/GROUP EA , CFMN/GROUP F, CFMRGROUP F1,
CFAR/GROUP FA, IVMR/GROUP H, SVAR/GROUP GA, FVMR,
FVAR SDAR/GROUP I, CTMR/GROUP V, ITMR/GROUP X, ITAR,
FDAR/GROUP T, PDAR/GROUP T1, SFMR/GROUP F2, SFAR, XFAR, PTAR 18.00 9.00
Delivery & Collection during Opening Hours
Delivery/Collection Service to/from hotels within 10 km from the local office is free of charge. All others Euro 20.00 each way,
(Delivery = DL
Collection = CO)
Out of Hours
A surcharge of EUR 20.00 applies for all bookings/rentals out of hours.
At the airports between the hours 21.30 – 07.30 a surcharge of 12.00 Euro is charged.
(Out of Hours = OH)
For One-Way-Rentals within Sixt locations in Cyprus a charge of EUR 25.00 applies.
(One-Way = OW)
International One-Way Rentals are not allowed.
(One-Way = OW)
Cross Border Rentals & Territorial Restrictions
Cross Border Rentals are not allowed.
Cross Border Rentals to Northern Cyprus are not allowed. Off road use is not insured by any of the insurances offered.
In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.
Off Road Driving
Damages resulting from off-road use of the vehicles or on unpaved roads are not covered by any of the insurances offered.
Premium Location Fee
A Premium location fee of EUR 17.50 occurs for rentals at airport stations per month or part thereof.
(Premium Location Surcharge = Y)
EUR / Day EUR/Rental
Baby Car Seat (0-18kgs) 4.50 49.00 (fixed rate for rentals of 10 days & over).
Car Seat 4.50 49.00 (fixed rate for rentals of 10 days & over).
Navigation System 8.50
Accessories are bookable without obligation and subject to availability.
An Additional Driver Surcharge of EUR 3.50 per day applies.
(Additional Driver = AD)
All vehicles are supplied with a full tank of fuel and this is charged at the start of the rental. Car should be refilled prior to return to Sixt for a refund of prepaid amount. No partial refunds are made.
(Fuel = PF)
All traffic fines resulting from violation of the Cyprus traffic laws are paid by the customer and are on renter’s account.
All rates are inclusive of VAT (if VAT incurs).
All clients, who have asked for a pre-booked car, must be in possession of a corresponding Voucher, appropriately filled in with all the necessary information according to the reservation, and specifying the services included in the Voucher. By presenting this voucher upon arrival, the renter will receive the car as reserved.
Renters not in possession of a valid voucher will be charged by “SIXT Rent a Car” at the retail rates according to the official price-list and payment of the rental bill must be made locally. At check out, the renter must pay all extra charges that are not included in the voucher.
The main road network is clearly signposted but a detailed and up-to-date map is something every driver should have in his glove compartment at all times. If in doubt, do not hesitate to ask for directions. Consult a fellow driver or any passerby to save precious time.
Visitors will quickly discover that most Cypriots speak English and all are friendly and happy to direct you to your destination.
To be permitted to drive in Cyprus you must hold a valid international driving license or a national driving license, provided it is valid for the class of vehicle you wish to drive. Visitors often decide to drive themselves in order to be able to visit the more beautiful, remote areas and places of interest that are not accessible by public transport.
Traffic moves to the LEFT-hand side of the road, NOT on the right.
International road traffic signs are in use and placed along the roads and highways on the left-hand side.
Distances and speed limits are posted in kilometers and kilometer-per-hour (km/h) respectively.
The maximum speed limit on the motorways is 100 km/h and the maximum speed is 65 km/h. On all other roads the speed limit is 80 km/h unless a lower one is indicated. As a rule the speed limit in built-up areas is 50 km/h unless otherwise indicated.
The use of seat belts is compulsory (front & back).
Passengers 12 years and older with a height over 1.5m must wear seat-belts in the front or back seats of the car.
Children under the age of 12 or less than 1.5m in height must wear a suitable safety belt or be restrained with a suitable restraint system.
Rush hours in town are roughly between 07:30 – 08:00 / 13:00 – 13:30 and in the late afternoon 17:00 – 18:00 in winter or 18:00 – 19:00 in the summer.
It is advisable to avoid, if possible, driving due west in the late afternoon, as the glare of the setting sun can be unpleasant and potentially dangerous.
Due to the sometimes intense brightness of the clear Mediterranean sky, drivers are advised to wear sunglasses.
Driving under the influence of alcohol
Driving or being in charge of a motor vehicle with an alcohol concentration in the breath or blood above the prescribed limit is an offence. The permissible limit in the blood is 50 milligrams of alcohol in 100 milliliters of blood. The permissible limit in breath is up to 22 micrograms of alcohol in 100 milliliters of exhaled air.
Be sure to that you are covered by insurance for injury or damages.
Names of places
The good thing about road signs in Cyprus is that names are written in both Greek and English. However, this convenience is not without its problems.
When referring to a place in English, there are still two schools of thought; those who maintain the traditional English name, and others who follow a more recent decision to transliterate the original Greek name. Some signs actually provide both. Once you’ve seen a few signs you are likely to understand the system. The below table is a guide to assist you to understand the names & spelling of the areas in Cyprus:
Agia Napa Ayia Napa
7.3 TERMS & CONDITIONS FOR VILLAS
Type of accommodation
Please note that the property you are renting may not be an official tourist structure, such as a hotel, residences etc, but a private dwelling. Being such, there is no standard of categories that are internationally recognized; indeed it reflects the architectures and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few days or weeks in the same surrounding as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences due to the special nature of its architecture and of traditions in the area, but which cannot be perceived as complaints. In order to minimize this factor, of course we use certain minimum standards for all the properties we have.
License agreement for Aeolos Villas Cyprus
Please note that by renting a villa from Aeolos Villas Cyprus, you agree to the following terms & conditions:
a) Legal status of the license: By renting these premises you, our guest, are entering into a licensing agreement, the purpose of which is also to protect your interests and to make your holiday as comfortable as possible.
b) Entering this license always concerns a temporary and holiday residence. The premises may not be used as a principal, or even secondary, residence and the guest may not carry on any commercial, craft or professional activity there. Consequently, this license shall be governed by the provisions of as well as by the terms and conditions provided for in these presents.
c) Duration: The license will come to an end and on expiry of the period laid out in the reservation as requested and confirmed by Aeolos Villas Cyprus-who represents the owner of the premises- without any agreement to give notice. The license may not be extended without the prior written agreement by the owner and his representatives: Aeolos Villas Cyprus.
d) Number and minimum age of occupants: The premises covered by this license may, not be occupied by a number of persons greater than that given in the reservation also for your own comfort, because we will not prepare the villa for a greater number. Please note that unfortunately we will not accept any non accompanied tenants under the age of 18 years of age.
e) Insurance: We recommend our guests to be insured by a well known insurance company against risks of theft, fire, and water damage, both of his/her own licensing risks and for the property licensed, as well as for claims by neighbors, and to be kindly shown when requested by the owner. Consequently, the owner declines all liability for claims that it’s insurance may take against the guest in the event of a loss. Under no circumstances shall Aeolos Villas Cyprus be held liable if our guests are not insured.
f) Main obligations of the Guest: 1: Only occupy the premises as a holiday residence. 2: To kindly follow all residential rules & regulations. 3: Not to sub license the premises to third parties. 4: not to store any furnishings there with the exception of your small personal items. 5: Not to modify the layout of the property’s furnishings. 6: Although we respect the rights of animals and pets please do not bring any domestic animals without the owner’s consent. 7: During the license period, to allow for any work that needs to be carried out also for your benefit. 8: To take reasonable care of the premises and to return them in a good state of cleanliness-in case the apartment is not returned in such state, then unfortunately the guest may be billed 25 Euros for any additional hour of cleaning that needs to be done, because we, in our turn, will pay for these additional charges 9: To immediately inform the owner in case of an accident or deterioration so that we take all steps to re establish your comfort and enjoyment. 10: To make sure that the arrival and departure times are known by the owner as informed in the reservation and in accordance to terms and conditions given.
g) The owner’s main obligations are: 1: To give access to the licensed and reserved premises as agreed in good working condition. 2: To ensure the guest enjoys the premises licensed. 3: To maintain the premises in a condition to be used as intended. 4: At all times, keep keys of the premises and have access to the premises in order to improve or inspect levels of cleanliness and comfort as per our high standards. 5: To provide or have visible access to the relevant guest information.
h) Termination clause: In the case of non- payment of the license fee on the dates agreed, or the cost of consumption is greater than normal, or in the case of breach of any of mentioned obligations provided in clause e, the owner may unfortunately demand an immediate termination of this agreement.
Payments and deposits
In order to confirm your stay, a deposit of 10% of the full payment (or full payment if bookings within 30 days of arrival at the villa) must be paid at the time of booking. The deposit is unfortunately non refundable in the event of failure to pay on time.
Your Licensing agreement
A binding agreement (see above section concerning licensing agreement) between us comes into existence when you pay the deposit in order to ensure also the right to your holiday. If you cancel after paying the deposit our normal cancellation charges may apply.
Guests will be required to pay a security deposit of between 200.00 to 500.00 euro's upon arrival, according to the villa or apartment classification booked. This security deposit is to cover any costs due to any damage(s) by yourself or any member of your party. If no deductions are required, a full refund will be made upon departure from the property. Should the security deposit not be sufficient to cover any damage(s) or service charges incurred by yourself and/or your party, you will be responsible for the extra payment immediately and upon request by the owner's representative.
Cancellation Policy for Villas
Should you need to cancel your stay after the contract has begun, please immediately advise us by email or fax. Your notice of cancellation will be effective when it is received only in writing. As we incur costs from the time your bookings is confirmed and we may be unable to resell your period of stay, the following cancellation charges may be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
Number of Days prior the check-in dates Cancellation charge
1 Day - 7 Days 100%
8 Days - 14 Days 75%
15 Days - 30 Days 30%
Over 31 Days Free Cancellation
Depending on the reason of cancellation, you may be able to reclaim these charges (less any excess) under the terms of any insurance policy you may have. Claims must be made directly to the Insurance Company.
Arrival & Departure times from the Villa
Our Guests may normally take possession from 4 pm on the day of arrival and are expected to vacate the property by 11 am on the morning of departure. This allows time for cleaning and making the villa ready for our next arriving guests. Any changes in arrival and departure times are subject to availability and request upon the actual arrival/departure days.
The cost of your stay
We reserve the right to lower or increase the prices of accommodation at any time.
The price of your stay will be confirmed at the time of booking, subject to the correction of errors.
We kindly reserve the right to correct errors in both advertized and confirmed prices. We will do so as soon as we become aware of the error.
Changes made by you regarding your reservation
Should you wish to make any changes to your confirmed booking, please notify us by mail as soon as possible. Whilst we will try to help, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment - fee may be payable together with any costs incurred by ourselves.
From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. Where we are aware of such building work, we will let you know as soon as possible if we think that relevant works will affect the quality of your holiday.
Should you have a problem on your holiday, please report it to our villa representative the soonest possible and no longer than 24 hours from the time of its occurrence. Any verbal notification must be confirmed in writing as soon as possible. Our duty is to investigate and give the best possible solution for you.
Special needs and requirements
Our Villas unfortunately may not be ideally suited for clients with disabilities, although some are more suitable than others. If you have a disability and need specific answers to specific questions, then it would be our pleasure to have them in writing, so that we include them on your final reservation. We are unable to give special facilities without knowing your requirements.
Electricity consumption & the environment
Electricity consumption is included in your price. However, if the demand is higher than expected, due to excessive use of electrical appliances such as air conditioners, we may ask for additional charges. Our environmental policy depicts that while not in the premises all electrical usable appliances must be shut off in order to conserve energy.
Inventory of household items
All items exceeding the amount of Euro 250.00 are listed and priced according to current market prices and an inventory may be conveniently placed in your Villa. In case of any damage, then a charge may incur according to these prices.
Public Liability Clause
Bookcyprus.com accepts no liability for any injuries/losses incurred by the tenants and/or visitors during their stay in the property nor loss or damage to any luggage and/or personal belongings. Tenants are advised to take out their own personal insurance at the time of booking.
7.4 TRAVEL INSURANCE
Bookcyprus.com strongly advises that you take out a policy of insurance together with your flight reservation in order to cover you and your party against the cost of medical expenses; in the event of accident or illness; loss of baggage and money; and other expenses. Please check it carefully to ensure that all the details are correct. Failure to disclose relevant information will affect your insurance. Please note that the sale of travel insurance on the Bookcyprus.com website is administered by our partner Mondial Assistance (Greece) Limited, a member of the Mondial Assistance Group. The contract is subject to terms and conditions, which are accessible during the booking process. You can contact Mondial Asstistance directly regarding your travel insurance on the contact details mentioned on your Policy document issued and send by email to you after you complete your reservation.
Final travel arrangements
Please ensure that all your travel, passport, visa (if required) and insurance documents are in order and that you have a copy of your Insurance Policy in case you needed.
In case of dates changes of your journey you have to contact directly with the Travel Insurance company and request change of your Travel Insurance contract and policy. Bookcyprus.com is not responsible for the availability, protection policy of personal information, page content, or any damage caused by the usage 3 party pages sites as you have access to those pages with your own responsibility. The supplier providing travel insurance on this website is independent contractor and not agent or employee of Bookcyprus.com. Bookcyprus.com is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Bookcyprus.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majesty or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
8. RESTRICTION OF LIABILITY
Any exclusion or limitation of liability of Air Carrier shall apply to and shall cover all agents servants and representatives of the Air Carrier and any person whose aircraft is used by the Air Carrier for carriage and its agents, servants and representatives. Bookcyprus.com cannot be responsible for delays, accidents, losses, changes of schedules, damages, etc, that may occur in any of its suppliers' services. Bookcyprus.com will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure.
Bookcyprus.com will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this website, even if there is negligence, or if Bookcyprus.com or an authorized Bookcyprus.com representative has been advised of the possibility of such damages, or both. In all cases, Bookcyprus.com total liability for all losses, damages, and causes of action (in contract, tort including without limitation, negligence), or otherwise will not be greater than the amount paid to access this website and/or its services.
9. ITINERARIES AND PROGRAMS
Bookcyprus.com reserves its right to modify and/or change, without notice, any itineraries or programs presented in this website, or anything else presented in this website, as a result of changes caused by service suppliers or third persons in general or any other reason.
10. STAR RATINGS AND QUALITY OF ACCOMMODATION
The client/customer/partner acknowledges that star and any other ratings are merely a general outline based on the official rating of Cyprus (governed by the Cyprus Tourism Organization) and may not be relied up on to identify the quality of the accommodation. Standards can vary within the classifications, and this is usually reflected in the price. The same applies for amenities offered and contracted such as: Single rooms, baby cots, roll down or pull out, or extra beds and any other amenities described.
11. ACCURACY OF INFORMATION
Bookcyprus.com and its suppliers have taken reasonable care to ensure that the content of the website including all hotels and other information are accurate.The hotel and other information provided are listings provided by relevant suppliers. Bookcyprus.com publishes such information in BONA FIDE. THE PARTNER ACKNOWLEDGES AND ACCEPTS THAT Bookcyprus.com CANNOT BE HELD RESPONSIBLE FOR ANY INACCURACIES IN SUCH INFORMATION, NOR CAN LIABILITY BE ACCEPTED FOR CHANGES TO FACILITIES WHICH ARE NOT NOTIFIED TO Bookcyprus.com BY THE RELEVANT HOTEL AND OTHER SUPPLIERS IN QUESTION.
THE CUSTOMER/CLIENT/PARTNER ALSO ACKNOWLEDGES THAT: (I) WHILE Bookcyprus.com ENDEAVOURS TO KEEP ACCURATE AND UP-DATED ALL INFORMATION CONTAINED ON THIS WEBSITE, Bookcyprus.com CANNOT BE RESPONSIBLE FOR ERRORS, OMISSIONS, OR MISLEADING INFORMATION CONTAINED IN THE HOTEL OR OTHER LISTINGS OR INFORMATION, AND (II) THE HOTEL OR OTHER LISTINGS MAY CONTAIN ERRORS.
If a certain facility is important to the client, then the client/customer should check with Bookcyprus.com or the supplier that this facility or feature will be available during the client’s dates of stay.
12. DUTY TO COOPERATE
In the event of disruption to the Services provided each participant is obligated in the framework of statutory regulations to cooperate in avoiding or minimising possible damage.
13. LINKS TO THIRD PARTY SITES
This web site may contain hyperlinks to websites operated by parties other than Bookcyprus.com. Such Hyperlinks are provided for your reference only. Bookcyprus.com does not control such web sites and is not responsible for their content. Bookcyprus.com incursion of hyperlinks to such web sites does not imply any endorsement of the material on such websites or any association with their operators.
14. RESTRICTIONS ON USE OF MATERIALS
Any software that is made available to download from this website ("software") is the copyright work of Bookcyprus.com and/or of the owner of this website, its affiliates and or their suppliers.Any use of this software is subject to the "fore signed agency/or licence agreement." All materials contained in this Website are the copyright property of Bookcyprus.com and/or of the owner of this website, or its subsidiaries or affiliated companies and/or third party licensors.No material from this may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Only one copy of the materials may be downloaded on each computer.
15. AREA OF JURISDICTION-GOVERNING LAW
These terms and conditions are subject to the Laws of the Republic of Cyprus and to the exclusive jurisdiction of the courts of the Republic of Cyprus.
16. FORCE MAJEURE
If as a consequence of Force Majeure, Bookcyprus.com is obliged to curtail, Alter or cancel a booking and/or any services agreed, the partner and/or client/customer shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term “Force Majeure” includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal, legislative, military or other authority, strikes, industrial action, or any other reason beyond the control of Bookcyprus.com.
17. AMENDMENT TO THESE TERMS AND CONDITIONS
Bookcyprus.com reserves the right to amend these Terms and Conditions at any time. This Agreement cannot otherwise be altered without prior consultation and agreement with Bookcyprus.com.
18. ENTIRE AGREEMENT
These Terms and Conditions contain the entire agreement between Bookcyprus.com and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Bookcyprus.com in writing.
19. SYSTEM INTEGRITY
The usage of any device, routine, or software which inhibits or interferes with the running of the Bookcyprus.com website or any booking concluded upon it is strictly prohibited. Any action which creates a load on Bookcyprus.com or infrastructure which may be considered unreasonable or disproportionate is strictly prohibited.
20. NO GUARANTEE OF CONTINUOUS ACCESS TO THIS WEBSITE
Bookcyprus.com does not guarantee continuous access without interruption to its website, nor does Bookcyprus.com guarantee secure access to its services. The performance of Bookcyprus.com may be interfered with many factors outside its control.
The headings used in these terms and conditions are included for convenience only and shall not define, extend, limit, or otherwise affect these terms and conditions.
22. EXTENT OF VALIDITY OF TERMS AND CONDITIONS
Any Party buying services from this website acknowledges that the provision and the purchase of such services are done according to these Terms and Conditions.
23. ASSIGNMENT IS NOT ALLOWED
The Partner/client/customer may not assign, subcontract convey or delegate his/her rights and obligations under these Terms and Conditions.
24. USE OF PERSONAL INFORMATION
The person purchasing and/or booking services from this website agree that these Terms and Conditions are reasonable. The user consents to the use of his personal information by Bookcyprus.com and/or the owner of this website and/or its third party suppliers for the purpose of providing the services contracted.
The user agrees that no joint venture, partnership, employment, or agency relationship exists with Bookcyprus.com and/or the owner of this website as a result of the use of this website or the purchase and/or booking of services through this website.