Sunny Hill Hotel Apartments This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

Everything - I booked this apartment for 8 nights, ended up only staying 3 and having to find some other place because the accommodation had bedbugs, water pressure was bad and water was cold (you had to turn on all taps in the accommodation to get some warmer water while the pressure was still not working). We had half board (breakfast & dinner) and the food was very poorly cooked and not a lot of variation at all, the cutlery was old and mismatched and dirty. The room itself had a smell, dirty, and the safe box was broken so we had to change rooms and in the new room there was bedbugs. We tried explaining with evidence and we lost sleep trying to move our stuff so it wouldn't get contaminated (because if you bring bedbugs home its hard to get rid of them and expensive) so we took all the clothes and threw them in the bathtube (the bathroom was full of hair from other residents and the bathtub had paint cracked all over, peeling) then the next day we steamed everything for hours to try to get rid of any trace of bedbugs, went to a laundromat and also threw them in a dry cycle (out of our own pocket and time) while the accommodation denied any problems. So to summarise, we were disrespected by the receptionist lady as she was saying "you guys are young, whats a little bug gonna do to you?" What is that meant to mean? We are a young couple but I know from experience that bedbugs are not something to joke around because they multiply fast and destroy furniture, lay eggs, bite. Food was atrocious and we could not use half board even though we paid. Cleanliness was barely done to a very low standard that a 3 star hotel/apartment should be ashamed to have. Ended up leaving the accommodation and going to a different one while trying to obtain the money back for the remaining 5 nights. When i ended up getting refunded i got refunded for 4 nights, so again, a SCAM. Because we stayed 4th may towards 5th, 5th towards 6th & 6th towards 7th (when we found the bedbugs), and on the refund request it was stated that we stayed 4th-8th which is not true, we were already at a different accommodation. So my money wasn't given back for the remaining balance accordingly. Now I will fight to get a full refund for destroying the only holiday we could have this year and we worked really hard to go away.

Stayed here before, nice staff, nice night staff cleaning staff Weak management everything is ok until there is a problem to sort out , i got harassed by the bar man from Bulgaria , pestering me and thought it ok to touch my body when someone is just friendly to him , he's always drunk each night whilst working, stands staring at me while I was in the pool, and kept coming to my room one morning being sexual he's weird and deluded when told to get lost many times he takes no notice and carry on trying to massage my shoulders and come behind me. I told manager about it and said she has to do something, she told me to Avoid him , so I have to stop using the facilities and pool after paying to stay there to avoid her pervey staff member! I asked her what happened the next day she said she hasn't seen him , even though it's a sackable offence he was there the following day The manager ruler never came to see if I was ok or reassure me about anything she's completely useless gladly I was leaving in a few days later and went to a better hotel.

Very good for the price. Cleaning service is every 4 days after arrival. Room was clean just very basic only problem was the shower wasn’t as powerful as it could have been but for the price it was well worth the 1 week. breakfast was €7 each and in cash was a good little selection. Staff was lovely definitely will be returning to this place. Room looked over the sea a little bit so was able to watch the sun set first couple of nights

So, we brought with us stuff to cook some pasta and it said it had kitchenware which it did but we didnt have a pan so we asked the receptionist (which was pretty sweet) if we can have one. She gave us the pan but it was dirty we asked for a dish soap and she gave it to the kitchen staff which was exactly next to our room. I couldn’t help but overhear them talking trash about us in bulgarian (im half Bulgarian) shocking right? They didnt think of that maybe, anyways they were saying stuff like “cant they wash the goddamn pan by themselves?” “Cypriots are like that, animals” and more hurting stuff. I told the receptionist but i will also ask for a complaint form or something because thats unacceptable!! Im half cypriot and my boyfriend too who do they think they are speaking this way because they thought we wouldn’t understand? All we did was asking for dish soap and the receptionist said THEY CAN clean it for you. For god’s name

AVOID THIS PLACE!!! I stayed at Sunny Hill Hotel Apartments in Chloraka for one week and my experience was absolutely terrible. The property is poorly maintained with clear structural damages. The moment I entered my room, I saw a cockroach in the kitchen area, and the entrance door was in very bad condition. The overall hygiene of the place was highly questionable. During the week, I found several more cockroaches in the kitchen. I reported this to the reception multiple times, but instead of taking real action, they only sent the cleaning staff, which did nothing to solve the problem. Under the kitchen counter there was a completely rotten panel, which seemed to be the source of the cockroaches. Housekeeping was inconsistent — the bathrobes were changed only once, and the cleaners only came when we explicitly asked, mainly because of the pest issue. When I used the laundry service, I was shocked to find it located in a completely damp and dirty room, with a nauseating smell. Overall, this was a catastrophic and disastrous experience. I would never return and I strongly advise others to avoid this place.