So White Beach Resort Questa è una fra le strutture preferite. Si impegna a fornire buoni prezzi e un'esperienza positiva ai clienti di Bookcyprus.com Eco-Friendly

I stayed in the beginning of september It was a very good experience and the food was good the stuff were very kind and friendly but the cleaning need a little improvement

We spent a week at So White Club Resort at Cyprus in July, and unfortunately, it was the most disappointing stay we’ve ever had. Our friends, who paid exactly the same price, received a much higher-standard room with a living room, bedroom, balcony, and jacuzzi, while we were assigned a dirty single-room that looked like it was under renovation. Water was leaking from the ventilation, there was sand and dirt in the shower, mold in several places, and dead insects and dust on the floor. From the very beginning, we tried to change rooms, but we were met with excuses and attempts to make us feel foolish. We were told to come back another day and that supposedly the check-out system “wasn’t working,” which “unabled” them from providing a room change the next day. The manager, despite our requests, never came out to speak with us. Instead, we spoke with a staff member who kept consulting with the manager every few minutes, which we found extremely unprofessional. On top of that, the staff member was extremely rude and laughed in our faces when we were clearly frustrated. The staff tried to convince us that “our room was still better than our friends’,” even though the difference was huge. After 1.5 hours of discussions and waiting, we were finally showed to the room. Only because we insisted and didn’t let them dismiss us did we get the option to change to another room, which was supposedly occupied at first. This clearly shows how misleading the hotel and its staff can be. The second room was indeed better, but still dirty — the mattress was badly stained, the fridge was so old and filthy that we were afraid to put anything in it, and the towels we received were stained and not fresh. As if that weren’t bad enough, it wasn’t just the inside of the hotel that was dirty. The pool, the poolside mattresses, and the entire pool area were also in poor condition and definitely in need of cleaning and maintenance The food at the hotel was terrible, frankly inedible. Hams and cheeses were not refrigerated properly, and flies were flying around. We only had breakfast included, and even there, there really wasn’t anything worth eating. To make matters worse, some of the photos used to advertise the hotel were AI-generated at the time we booked the hotel, which we only realized when we arrived and compared them to the actual rooms. The cleaning staff was kind and did their job, but the hotel itself is poorly maintained and in need of renovation. Also sadly as I mentioned before approach to customers is far from good. The only positives were the nice surroundings and proximity to the beach, but that is far from enough to recommend this hotel. For the price we paid, we expected a much higher standard and more professional staff.

The only merit of this hotel is its location and landscape. The quality of the staff is equal to zero; room cleanliness is ensured only after receiving a tip. The male service staff, who are not Cypriot by nationality, behave quite rudely, which is inappropriate for the ethics of the hospitality sector. Almost every evening, we found them lying in the gazebos near the pool—intended for guests—drinking beer and smoking.

I and two friends of mine went there before the season started. We booked a studio at So White, with a double bed and an extensible couch. We received a studio with a big bed. The sofa was regular (non-extensible), not what we actually booked. The hotel is advertised for 5 stars, but I'm sorry to say that's not the case. The view and the hotel itself is really nice, the staff was really, really friendly and hospitable, the pools are great. The cleaning though, that's a whole other story. The cleaning lady came almost every day just to make the bed (we always left the bed unmade as a sign, to see if anybody ever goes into the room to "clean"). We left the dirty towels on the floor, in the middle of the bathroom, as we do everywhere we travel, and we always found the same towels neatly folded. On the bathroom floor :D. Vacuuming was inexistent, at most swept with a broom in the middle of the living room. Bathroom was never cleaned in 7 days, and towards the end of the journey we received 2 extra towels. For 3 persons, that is... :D. Other than that, food was really good and always fresh, the beach is wide, it can accommodate a lot of people, and as I said, the view is really nice. Based on other experiences from other countries, I would rate this one a 3 star hotel.

We are a family of four and booked a 2-bedroom suite with a private pool. However, the actual suite we received was nothing like the photos. Their excuse was that the suite we booked was still under construction. When I asked why they would display photos on Booking.com of suites that aren’t ready yet, they said it was a management decision. The room they gave us was very dirty. While waiting at reception to address my complaint, I overheard another guest complaining that she had to ask repeatedly for her room to be cleaned. The receptionist was visibly frustrated and rude, clearly worn down by constant issues. They asked for time to figure out a solution, but after waiting more than 30 minutes, it was clear they didn’t care. We decided to leave. This is the first time I’ve experienced such unprofessionalism. They lure customers with fancy photos, but the reality is completely different. Don’t book with them-they ruined our day.