Evabelle Napa Hotel Apartments This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

Where do I start. If I could give this no starts I would, I wouldn’t recommend unless you enjoy being woken up at 7am by banging in the corridor followed by banging on ur door and a cleaner letting her self in screaming even if you have no cloths on. Whilst you are stood unclothed and you say you don’t want ur room cleaned she will begin cleaning anyway so don’t waist ur time telling her you don’t want it cleaned. Despite that she will barely clean anything anyway. Once you get into the hotel and decide to have a sleep you will be met by an ants nest behind ur bed and bed bugs bitting you all night making the rest of ur holiday Lovley as you’ll be itching all the time. On ur 3rd/4 day you will then be accused of being sick over ur balcony and given a warning , but once we had been giving this warning we then looked outside on our balcony and the sick had come from the one above ours. The staff are very rude and make you feel unwelcomed and constantly giving bad looks at you all holiday. The room obviously doesn’t get cleaned properly between stays as there was hair and dirt everywhere including a gas canister and a sock with stains all over it🤔. Don’t stay here spend extra bit of money and go else where. Just to add after your reply there was not vomit everywhere, there was a small amount on the floor which I will admit to however it was mostly in a plastic bag next to it. Never did I say that that the maid knocked at 7am I said there was banging in the corridor since then, the maid knocked at 10 am and after being told we did not want our room cleaning as we where in bed she left and came back knocked again we told her not to enter and despite our wishes she entered anyway and began walking round our room being very rude while I was stood completely unclothed which was very uncomfortable as you can imagine. Despite being told to leave she stayed and continued to wander the room so unprofessional. and when she finally left we cleaned the entire room (which I photographed and can add if you wish with the times) so she didn’t have to clean our mess only take our rubbish bags. Your hotel is 5 minutes away from the strip so I also feel vomit from drinking is some what expected? Neither of us were sick off our balcony at any point so this is a complete false accusation and very unfair as I would be the first to apologise if this did happen. The fact your hotel doesn’t have do not disturb signs is strange to me, not everyone wants to be disturbed at 10 am every morning especially if they have been out the night before. The only thing that was ‘everywhere’ in our room was dust, ants, hair and other items not to mention the day after leaving your hotel consequently I was very ill probably something to do with your awful hygiene levels. So if you don’t want to have accusations thrown at you and sleep in absolute grime for a week just book a different hotel and pay the extra money.

Ok, this is not a 1/5 hotel, but clearly not a 4.x/5. I would say it is more like a 2-3, because: - ALL the towels are dirty and they smell like vinegar. We had 3 apartments, 6 people. All of them had the same problem. The towels are dirty, and instead of the staff cleaning them at a high temperature (like 90 degrees) and with clor or so, they wash them with vinegar. All the towels smell like vinegar. If someone is wondering why we didn't ask on the reception for other towels, one of our rooms asked for that and they received changed towels, but still dirty. - There is exactly the same thing also with the beddings. They were dirty and smelled bad. - Now.. they are trying to fix this by changing the towels daily (a thing which i personally don't like, because I am not used to this. I want them to change the towels and do the bedding when i want that to happen (like hanging the "please make up my room" door handle), not on a daily basis. They threw my boxers (pijamas) on the ground in the second day, because they made the bed. Why? I don't know, no one asked them to do so). - The pool is ok and cleaned, but the pool hours are a joke. The pool is opened only from 10 AM to 6 PM. Why? I have no idea. It would have been great to stay at the pool for example after coming back from the beach, while the girls were getting ready, to have a beer with your friends and stay in the water. But they close it at 6 PM. And no, they don't have any lifeguard or anything also during the day, that is not the case. And also, this is Ayia Napa, here the parties and noise is loud until way over midnight, so it can't be a case of "we don't want any noise after 6 PM", which would also be a st.pid idea, since, again 6 PM. So, if you go to Ayia Napa for the beaches during the day, the pool is ABSOLUTELY useless. For our stay (7 nights), we basically used the pool exactly once, at the day we arrived, since we arrived at about 3 PM and didn't want to go to a beach that day. Other small problems, but still worth mentioning: - the walls are dirty to say at least - the sofa in the apartment had stains all over it (i don't wanna even know where those stains came from..) - the "kitchen" and kitchen ustensiles were very dirty, unwashed knifes and forks.. (but we didn't chose the apartment for the kitchen, we chose it because of the extra space, and the couch). OK, it says on the wall to wash your dishes and ustensiles, but that doesn't mean that if the previous client didn't do that, you leave them in the same conditions for the new customers. This is outrageous. Don't choose this unless you want a bad experience. ------ Later edit to answer the response added by the owner, because their response is not ok: "All towels and sheets are cleaned by professional laundry company. It seems you trying to find something in whatever solution we gave. For example we offered you to changed daily the sheet and towels with brand new. and still you did not like this" – This is 100% fake info. The towels you gave to one of the rooms after they requested new ones were again stained and smelled like vinegar ⇒ definitely not new. – If all the towels and sheets are truly cleaned by a professional laundry company (which I highly doubt), then I strongly suggest you change that company. It seems most of the rest of your response was about the pool. I don’t want to “meet your lifeguard,” but I also didn’t see him/her once while I was at the pool. I only mentioned the term in relation to the fact that: – you don’t have a lifeguard present during the usual business hours (10:00–18:00), and – because of that, you have to close the pool when their schedule ends. That was the only reason. And if I remember correctly, there’s even a sign by the pool stating that you don’t have lifeguards and that it’s everyone’s own responsibility when they are near the pool. As a last comment, what i want to specify is that i've spent about a quarter of my life through hotels in the last 3 years (because of my job) and this is by far my worst experience — at least in terms of “cleanliness.”

The hotel is clean and the rooms are surprisingly spacious for the price. However, there’s no clothes drying rack, which can be inconvenient if you're staying longer or need to wash something. Also, if your room faces the street, be prepared for quite a bit of noise—especially during the night. Still, it's a reasonable option for short stays if you're not too sensitive to sound.

Very nice hotel in a perfect location on the main street—just steps away from shops, the pubs street, and the sea. There’s even a 24/7 market right next door! Our room was spacious, spotless, and had a balcony overlooking the street. The pool is large, clean, and inviting, and the bar serves great drinks. Reception staff were very friendly and helpful. The hotel also offers a tasty local buffet for breakfast and dinner at a good price. We appreciated the underground parking, free Wi-Fi, and free air conditioning. Overall, a great place for a vacation—we’ll definitely visit again!

The room was large but quite basic, and had stains on the wall which I'm really hoping was a drink because it looked suspiciously like blood. The air con in the room is fantastic which was a godsend when we needed a break from the sun! Very basic kitchen facility with missing plates/cups but it was nice to have the means to make ourselves a tea/coffee or prepare a snack when we couldn't be bothered going out - the shops next to the hotel have absolutely everything you need. The worst part is the amount of noise at night. People slam doors, and last night we had people knocking on our door at 5am and then running. The bar is friendly but overpriced, and the food is poor compared to literally everywhere else on the streets around it. The pool is fine, but the toilets don't lock properly and you have to walk by the underground car park to get to them. Use your room instead of the pool facilities for sure. Considering the price and location we've had an absolutely fantastic holiday BUT I would say spending a bit more for a nicer hotel close by is recommended. I'd really like to rate this higher, but I realise the location is the 5-star aspect and this is just the place to sleep, shower and change clothes. Considering the rubbish sleep from the noise at night it doesn't do a good job at that. On paper it really looks like you've found a hidden gem with this place, but the reality is you get what you pay for. The hotel is completely open at night, even the rooms, which is a safety concern.