Mariela Hotel Apartments This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

We enjoyed our stay. The rooms were comfortable and very clean. The Manager and staff were very polite and helpful . We'll definitely visit again. We loved the town. With lots of restaurants and coffee shops to choose from. Thank you for a wonderful stay

As with others. We booked this apartment complex due to its good reviews. Especially those saying they have come here time and time again. This holiday did not start particularly well. My partner became ill with suspected food poisoning as a result of her in flight meal. We arrived around midnight and were greeted by the member of staff who is on at that time. We were given a key and then she pointed where to go. In our case apt 32C We went up a rather tired and noisy lift to floor 3 and opened the apartment door. Instantly we saw the filthy floor with stains, the grubby smelly bathroom with the broken shower held up with someone’s old ear plugs, the torn furniture. My heart sank, but I knew there was little I could do at the time when exhausted with a sick partner. The next day was pretty much a write off for my partner so not a great deal happened. I did, however, notice the bed was rock hard. I sleep on my side so actually woke a few times with a dead arm. We had one small thin sheet on the bed and in an overhead cupboard were 2 smelly pillows and a smelly, stained blanket. That sort of smell when something has been left damp too long. I noticed the cobwebs above the shower, the cutlery that had not been properly cleaned and the filthy stained cooking / food prep area. On the second morning my partner started feeling better so we spoke to 2 other guests. One across from us said her room was tired and dirty and would not be back. She was a regular visitor to the area and had family nearby, and stated other places were far better. The people next to us also said they were disappointed and had also booked based on the reviews. They had actually even looked at a different hotel close by and considered moving. To be honest we would have left that day had it not been for the message on my phone that the Jet2 rep was due to come over to assist with queries. My partner met the Jet2 rep, Hollie, and brought her to our apartment. We showed her the apartment and she said she would speak to the owners and have them deep clean the room and open a complaint file on what we had said and she had seen. We had hired a car so decided to take off, hoping to come back to a clean room. About an hour or so later I received a call from the Jet2 rep saying instead of cleaning the room we would be offered a different room. We got back and were given a key for another room on the same floor. It was basically the same level of cleanliness. It was late on so we spent another night in the room. Now perhaps they had changed the pillows when we had been out, because on this night I had to take them off the bed. The pillows had that horrible damp / mould smell. I instead tried to sleep using towels as pillows. That was the final straw! We mentioned this to the hotel receptionist and her response was simply “well, we are the cheapest”. That said it all. In the early hours of the morning, I said to my partner that I had simply had enough and wanted to leave, even if that meant going home. My partner was of the same mind. She spoke to the people next to us about the hotel they had looked at previously as they had also considered swapping. My partner had a look at the hotel, literally across and up from Mariella, and said “ We are moving!” The other place was about £70 per night and it was a small price to pay to save the holiday. That’s only about £15 per night more than Mariella. The difference was a 6ft wide soft bed with clean sheets, 2 separate rooms, amazing accommodating hosts. Obviously, we had to pay to stay there but frankly it was a small price to pay to save the holiday. How Jet2 now deal with this will of course be a separate review. In summary. I can’t understand the good reviews. Perhaps the 2 rooms we looked at and the 2 other guests we spoke to were the bad ones.

I found this place via Google Search. with all the other hotels in Polis. I chose this one because of the reviews and most of all, a reply in a very timely manner to my questions via email. Some of the other hotels took days if not a week between replies. The hotel owners are very friendly and attentive. It's a very quiet laid back hotel, which is what we like. UPDATE: I think it would be very handy to have a communal washing machine for guests to use and charge a small fee !! UPDATE: Back for another stay and another satisfying stay. Thanks

Lovely place. Fantastic location. Very busy but nice and quiet. Lovely owners. Very nice meet and greet from the night lady (Irenea) I think her name is. Hopefully spelt right. She couldn't do enough for you. Also I recommend a massage from Irenea. (Quality) value for money all the way. Polis also very nice. We will be coming back 👌👌

Staff friendly, apartment basic but clean, but need refreshing, showers dangerous water pressure needs sorting runs cold or very hot, no entertainment at all not even music playing at pool bar, nothing to do you have to go out to others bars and restaurants , nothing what so ever for kids, only the pool. Very very quiet.