Kapetanios Limassol Hotel This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

We stayed at this hotel while travelling around Cyprus, and unfortunately, it turned out to be the worst hotel of our entire trip. The problems started from the moment we checked in. We arrived by car and initially left it in a public car park. After checking in, we asked at reception how to get to the hotel’s parking area. The staff member gave us directions and pointed towards a gate, which turned out to be closed. As a result, we had to drive around private residential areas and ask people nearby how to access the hotel parking. Eventually, I went back to reception, where it turned out that the staff member had simply made a mistake and pointed us towards the wrong entrance. We had booked a superior room. In reality, it felt like a standard old room where some of the furniture and fittings had simply been partially updated. The biggest problem was the soundproofing. Or rather, the complete lack of it. You can hear absolutely everything happening in the corridor and in the neighbouring rooms. Our room also had a locked connecting door behind the desk leading to the room next door - presumably these used to be connecting rooms. The sound insulation through this door was unbelievably bad: we could literally hear our neighbours using the toilet. Another issue was the bed linen. It was old, torn and stained. Judging by its condition, it should have been completely replaced a long time ago. The strangest incident happened one day when a member of staff started trying to open our room door without our permission. At first, she struggled to get it open, but eventually managed to enter and then asked whether everything was OK with our stay. We were inside the room at the time and were, to put it mildly, shocked by this intrusion. Breakfast was probably one of the few things we had no major complaints about. I would rate it around 4 out of 5. However, it was surprising that nobody ever checked our room number or even whether we were actually guests of the hotel. It gave us the impression that anyone could simply walk in from the street and have breakfast without anyone noticing. In the end, our experience was so disappointing that we had to change our travel plans and book other hotels. Perhaps this hotel could still be considered for a one-night stay, for example during a short business trip, if the price is genuinely low. However, I cannot recommend it for a holiday. I would also suggest paying attention to the dates of the positive reviews. The hotel has many good ratings from previous years, but in my opinion, its current condition no longer reflects those reviews. The hotel is seriously outdated and needs much more than cosmetic improvements to individual rooms - it needs a complete renovation.

I wanted to rent a room from them today (01.10) at around 6:00 p.m. The receptionist there was unpolite, unfriendly so I decided to choose another hotel. If the management sees my feedback I advise them to have a talk with that receptionist. For the people that want to visit that hotel I would advise against it since the staff is unpleasant

This is not a four star hotel. That said, prices (at least in September) are not outrageous, rooms are comfortable but could be cleaner, and the location very convenient. They offer spa services and have a nice swimming pool (bordering a parking lot, but my impression is that this is the case for many hotels in Limassol). Overall a pleasant stay. I came here for work and not for a holiday so my expectations might be different from those traveling for leisure. Ah forgot to mention: reliable WiFi connection.

Disappointing experience and serious safety concerns Unfortunately, our experience at this hotel has been quite disappointing. The rooms look nothing like the photos shown when making the reservation. The reality is very different from what is advertised, which creates completely unrealistic expectations. The swimming pool has also been closed twice so far because a child defecated in the water. I understand that accidents can happen, but I am paying for a hotel stay specifically to relax and enjoy the facilities, including the swimming pool. It is extremely frustrating to pay the full price and then be unable to use a facility because of incidents caused by other guests. What concerns me the most, however, is a serious safety issue. One of the elevators has a sign stating that the floor is broken/damaged, yet the elevator has not been closed off and is still being used normally by guests. This is extremely concerning and raises serious questions about how safety issues are being handled at this hotel. Overall, there is a significant difference between what is advertised and what is actually provided. For the price guests are paying, I would expect much better maintenance, more accurate advertising, and above all, much greater attention to guest safety.

*READ BEFORE COMING TO THIS HOTEL* Absolutely Disgraceful Experience. I am extremely disappointed with our experience at this hotel, and I would strongly advise families with young children to think twice before staying here. My wife and our 6-month-old daughter became trapped in one of the hotel lifts for approximately 40–50 minutes. As you can imagine, this was absolutely terrifying. The lift became extremely hot, my daughter was crying, my wife was in panic, and they were both left distressed and frightened. What made this even worse was the hotel's shocking lack of emergency procedures. My wife repeatedly pressed the emergency alarm button to speak to reception. A member of staff answered but appeared to simply ignore her because she didn't know what to say or do. There was no reassurance, no clear communication, and no sense of urgency while my wife and baby were trapped inside. The hotel's emergency equipment was equally embarrassing. Staff had no proper tools to open the lift—only a small wrench, which was completely useless. In the end, it was me and my friends who managed to get my wife and baby out of the lift, not the hotel staff. The lift engineer didn't even arrive until around two hours later, meaning if we hadn't managed to free them ourselves, my wife and 6-month-old daughter could have been trapped for even longer. After everything that happened, I asked to speak to the manager. His response was unbelievable. He told me that the incident was "not his problem" because it was a Sunday. He even insulted my wife by calling her "dumb" because she hadn't found a ventilation button inside the lift—a button that most guests would have no idea even existed. To make matters worse, he actually told me that if his own wife and 10-month-old baby had been trapped in a lift for 40–50 minutes, he wouldn't care. There was absolutely no empathy, no concern, and no apology. I have never experienced such a heartless attitude from someone responsible for guests' safety. At no point did the hotel apologise for what happened, accept responsibility, or acknowledge the failure of their safety procedures. Instead, they dismissed the entire situation as though trapping a mother and baby in a lift for nearly an hour was normal. This experience completely ruined our holiday. The lack of safety procedures, poor staff training, terrible management, and complete absence of compassion were disgraceful. No family should ever have to go through what we did. I sincerely hope the hotel reviews its maintenance, emergency response procedures, and staff training before someone is seriously hurt. Based on our experience, I cannot recommend this hotel to anyone.