Fedrania Gardens Hotel This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

Worse hotel ever. Cleaners stole one of my bags from the hotel room, and when I went to confront them she was laughing at my face. They do not get the phone or emails, completely a nightmare!!!

The rooms were OK but cleaning could have been better. Staff were OK but not the most welcoming, they looked bored. Pools were nice and location was good. Overall, the hotel was OK. You get what you pay for.

I will never come back unfortunately. From the point of view of cleanliness, there is none. Very old towels, they were torn and almost looked like they hadn't been washed. In the room, the air conditioner often does not work. I had cockroaches in the room and in the bathroom There was grease in the bathroom and the shower cabin looked like it had never been cleaned

**A Disappointing Stay at Fedrania Gardens – August 2024** My friend and I stayed at Fedrania Gardens in late August 2024, and unfortunately, our experience was far from satisfactory. From the moment we arrived, things began to go wrong. We had specifically paid for a package that included breakfast and dinner so we could enjoy excursions during the day. However, upon arrival, we were informed that only breakfast and lunch would be available. This completely disrupted our plans and resulted in lengthy delays to our excursions, as we had to wait a minimum of 1 hour and 20 minutes each day just to receive lunch. This issue was not isolated to us, as other hotel guests were experiencing the same delays. The housekeeping service was equally disappointing. Despite being in the room for the majority of our stay, our bed sheets were not changed even once during the entire six nights. When we raised the issue with Olga, the receptionist, she checked the service logs and denied our claims outright, despite the clear lack of cleanliness. On top of this, I was forced to use the same towel for five out of the six days, as the hotel claimed they were experiencing a towel shortage. Worse still, the bathroom toilet in my room had visible stains upon arrival, which made it clear that cleanliness was not a priority. We also encountered a deeply concerning issue of racial discrimination. Olga repeatedly refused our requests, which we initially tried to overlook, but after speaking with other Black and Asian guests, it became clear that they were being similarly neglected. When I confronted her about the behavior and asked if she was racist, she simply laughed and stood silent. When we asked to speak with the hotel manager, Olga refused to contact them. It wasn’t until we spoke with the restaurant staff that we were able to reach Tony (the manager), who seemed apologetic and mentioned that Olga had previously been reported for similar behavior. He even offered us a 35% refund, acknowledging her misconduct, but after our initial contact, Tony stopped responding to our follow-up emails. We sent four additional emails with no response, leaving the issue unresolved. While Cyprus itself is a beautiful destination, this hotel was a huge letdown. We were fortunate to make friends during our stay, but it was disheartening to discover that many of the Black and Asian guests we met experienced the same mistreatment. For future travelers, I strongly advise looking elsewhere. Fedrania Gardens may offer a low price, but the service, cleanliness, and treatment of guests were unacceptable. Additionally, staff morale seemed very low, with restaurant staff revealing that they earn only €1000 a month, leaving them with just €200 after expenses. This could explain the general lack of care shown toward guests. Please take the time to read other reviews before booking – the patterns of poor service and discrimination are evident across many guest experiences.

Definitely not the best stay in my life. 1. The room service constantly avoided our room - after 3 days when I mentioned it in a conversation with a lady on the reception I was informed that the room service "has been trying to clean our room but was constantly refused by us", which was an outright lie. The bedsheets haven't been changed in 3 days and when they were changed after my notice they still were dirty. 2. The area around the hotel is roamed by cockroaches - you can even find them in a hotel itself near the central pool in the corridor which connects the ladder to the lower rooms. 3. A young waitress was constantly in tears and couldn't get our order because she was "afraid of talking to the kitchen" 4. The shower was leaking and a bed had one broken leg, but these were the least concerning disadvantages we found here. 5. Finally, we didn't receive the room we were promised in the prospect of our trip organizer.