Anastasia Hotel Apartments This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

After reading the reviews I got a bit worried about this hotel, but I had a great experience as a solo traveler. Here is my review: ++ Location: Best hotel for families with children. If you pay for all-inclusive you get free access to the fun waterpark and free drinka in the bar there. Outside the hotell you have few mins to restaurants, beach, supermarkets, water sports, outdoor massage and much more + Room: I had a great room with free drinks the first day and refill of coffee and tea everyday upon cleaning. Also I had a great view of the waterpark from my balcony. The room had everything I needed (only the toilett papers needed to be a better quality). I also did not experience any noises during the nights from outside + Buffet: You had access to alot of different food. Their snacks were however left off food from their dinner + Staff: The staff working in the reception were really nice to me. The staff working in the kitchen seemes like they all hated their life somehow + Ability to eat dinner or lunch at other restaurants: Even though I never found the location to the asian restaurant I made reservation in and never tried the food, I think having this option is great. - Drinks in the bars: The drinks, specially the juices, felt way too artificial. The juices tasted like sugar and water only - Room cleaning: I had hair from other guests around the bed which got in my mouth sometimes during the sleep. Nasty -Gym: There were not much equipments in the gym but worse of all the equipments were all rusty, so I had to clean off the rust everytime I used the equipments - Food taste: Despite alot of different food, the food just were mostly tasteless - Servers handling the drinks: They had servers that were handling the drinks during lunch and dinners, and the servers somehow never came even tho they saw my table had no drinks on it. So I had to go myself to the bar and ask for drinks This hotel feels more like a russian and bulgarian hotel since everyone working and the guests were from those countries, which is not a problem really. Regardless, the hotel is overall great for the price and if I had children, I would 100% come here again

Before arriving, I tried to contact the hotel twice through Boking to upgrade my half-pension to all-inclusive and book a late check-out. No one ever answered me. As a result, we had to leave at 12 o'clock and this was very inconvenient since the plane was at 21.00 in the evening. It is not clear who gave this hotel 4 stars, or why they advertise themselves as 4 stars. The hotel is quite worn out inside and the rooms are very poorly cleaned. There is an unpleasant rotten smell in the lobby. The restaurant is definitely not a restaurant in a 4 star hotel. This is a really big dining room. The cooks are simply masterful at ruining good products. The food was basically just not tasty and in no way fits the standards of a 4 star restaurant. The hotel is simply obliged to post information on its pages that most of the residents, almost half, are refugees from Ukraine. Because we, as vacationers who came for 2 weeks, wanted to take a normal break from everything and relax. This didn’t work out in the hotel, because everywhere on the sofa chairs near the bar there were these people with screaming children, they stayed there all day long, lay sleeping on the sofa and chairs. Some of these people are quite aggressive, they could, for example, pin you down in an elevator or run over with a baby stroller. This is very, very unprofessional on the part of the hotel. The waiters in the dining room are simply terrible!!!!! Half of them are simply sleeping on the move or standing apparently for decoration - the Africans, the other half are Bulgarians and Macedonians sorting out their affairs in front of the guests, do not offer any service, just talk with familiar guests or among themselves. It’s just Chaos and then the manager present there doesn’t make any comments to them. No rules of ethics or respect!!!!!

Don’t get misled by the stars that this hotel pretends to have. This isn’t a four star. It’s barely a one star hotel The hotel is so rundown, everything is rusty and broken, and if it’s ever been fixed, it’s probably very cheap material. The hotel looks like it hasn’t been refurbished since 1980, and the customer service is at the same low standard. The linen on the bed is so thin, there is no mattress cover. Unless you request 10 times for one. The toilet paper is see-through as well is the cheapest quality you’ve seen. Don’t expect much sleep weekends Nova is just across the road and the music is so loud that the whole room vibrates. The bathroom looks awful. There’s not enough pressure in the shower which looks like one of those you buy a cheap Chinese site. The hotel just looks sad , there isn’t music anywhere and even the staff admits that this hotel should have half a star. Everyone knows how broken down this place is but they’re there because they have to work . I am and I was extremely disappointed. I was expecting better quality it shouldn’t be such a big difference from five stars and four stars hotels. and the staff need to be trained in customer service. They have no idea what that is some of them they’re trying, but they’re clearly lacking the training.

amazing experience here. super helpful and friendly staff, daily room cleaning and a great all inclusive experience. corridor carpets are in need of a good refurbishment and a loud AC unit in our room. beds super comfy!

Canceled my reservation without any reason one day before arrival to Cyprus 3 adults and 3 small children! First time in history of Booking.com and and didn’t pick up Telephone! Actually leave our family and children on the street!!! 10 days all inclusive booking ! NEVER BOOK ROOM IN THIS HOTEL !