Anastasia Hotel Apartments This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

I've stayed at better hostels for €10 a night. I stupidly did not check the reviews before I booked. I will start with the 1 positive. The water park is good for the kids. The negatives - dirty rooms, filthy hotel, broken balcony door, broken phone, broken power outlets, tv didn't work, dirty towels (pretty sure they hadn't been washed since prior guests), disgusting breakfast and dinner and overall a bad experience. To top it off they couldn't switch the fire alarm off for 30 minutes at 5:45am. So can't even say we got a good sleep. We paid £240 for 1 night (2 rooms). Whoever marked this hotel as a 4 star must have been drunk at the time. This is a 2 star hotel at best.

We recently stayed at the Anastasia Hotel in Protaras, and unfortunately, our experience was very mixed. There were several maintenance and cleanliness issues that really let the hotel down. We had broken plug sockets hanging off the wall, which is a serious safety concern, especially with a young child. Even more worrying, a bottle of bleach was left in our bathroom within easy reach of my daughter. Housekeeping was very poor throughout our stay. During the first week, our room was only cleaned once, despite us asking several times. We also repeatedly had to request toilet roll because it wasn’t being replaced. It honestly felt like the room was only cleaned properly when we left a tip, which shouldn’t be the case. To make matters worse, while we were in the room, a maintenance worker came to clean the air conditioning unit. He left all of the dust and dirt from the unit on our bedroom floor and simply walked out, leaving us to clean up the mess ourselves. This summed up the lack of care and attention we experienced throughout our stay. The food was another mixed experience. There wasn’t a huge variety each day, but I have to say that what was available was tasty, so I can’t fault the quality of the food itself. However, the fruit was a real disappointment. Every time we went to get some, it was covered in fruit flies, looked dry, and certainly didn’t appear fresh. This was very off-putting. The swimming pools and water slides were excellent and were definitely one of the highlights of the hotel. The head lifeguard did a fantastic job, was always alert, and made sure everyone was safe. Unfortunately, the service from the pool staff, bar staff, and waiters wasn’t great. Most of them came across as miserable and quite rude, which didn’t create a welcoming atmosphere. Although the hotel is advertised as all-inclusive, you still have to pay for bottled water, which was disappointing. The entertainment was also very poor—we gave it a try for the first two nights but didn’t bother after that. Another issue was the noise. Every room door slams shut, so throughout the evening, night, and early morning you’re constantly hearing doors banging, making it difficult to get a good night’s sleep. Outside, the dining chairs were covered in bird droppings and didn’t appear to be cleaned regularly. Overall, we wouldn’t return to this hotel. Thankfully, we still had an amazing holiday because we spent as much time as possible exploring Cyprus, which is absolutely beautiful. The hotel has some positives, particularly the pools, slides, the excellent head lifeguard, and the quality of the food, but the poor cleanliness, maintenance issues, lack of customer service, disappointing entertainment, and lack of attention to hygiene mean we wouldn’t choose to stay here again.

We visited the water park at the Anastasia Hotel, and our experience was extremely disappointing. We walked for about 45 minutes under the scorching sun to get there. By the time we arrived, we were hot, sweaty, and exhausted. Instead of being met with even the slightest bit of kindness, we were greeted by extremely unfriendly staff. Although the water park was due to open in 15 minutes, they wouldn’t even allow us to sit down and wait inside the premises or in the shade. They simply told us to leave. I have never experienced such treatment anywhere else in the world. It wasn’t about having to wait 15 minutes—we completely understand and respect opening hours. It was the way we were treated. A little courtesy, empathy, and basic hospitality would have cost nothing, yet it was completely absent. For a hotel of this standard, I expected a professional and welcoming attitude. Unfortunately, I left feeling extremely disappointed and angry..

Our stay was average overall: the staff were friendly and helpful, and we really enjoyed the pool and aquapark, which were the highlights of the trip, although the aquapark is also starting to show its age and could benefit from renovation. On the negative side, the rooms were very old and in need of major refurbishment, with worn-out items such as the refrigerator and doors; the towels and bed sheets had many stains, which gave a poor impression of cleanliness, and we also noticed a lot of ants in the room. The food quality was below our expectations and could be improved. Also be aware of a photographic scam: they take your photos and only on the second day try to sell them for 10 euro per piece, without mentioning the price or number of photos beforehand. With proper renovation and better maintenance, this hotel could offer a much better experience, as it has good facilities and a pleasant team of employees.

переклала англійською: The hotel really exceeded our expectations. Not only the hotel itself, but the overall experience was amazing. The beach was beautiful, the pools were clean, and there were bars both on the beach and by the pool. The food was incredibly delicious. The condition of the hotel rooms is not the newest, but we didn’t spend much time in the room anyway — only to sleep. Overall, we had a wonderful stay and would definitely recommend this hotel.