Napa Suites Hotel This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

Currently sitting by the pool on our last full day, taking five minutes to write this review because our stay here has been nothing short of amazing! Hotel – absolutely beautiful inside and out. Everything feels fresh, newly painted, and the scent throughout the building just reminds you of summer, sunshine, and cocktails.The rooms are gorgeous, with huge king/super‑king beds, sleek furniture, and all the essentials you could possibly need. Ladies, no need to pack a hairdryer, toothbrush, or even a razor, they’ve thought of everything. Breakfast – delicious, beautifully presented, and full of freshly cooked options. The eggs Benedict is genuinely one of the nicest I’ve ever had. There’s a great selection of hot dishes, fresh fruit, honey, pastries, and top‑quality tea and coffee. Rooftop Pool – stunningly presented with the perfect chilled‑out vibe. The poolside food is some of the best I’ve ever had, with the sushi rolls being top tier! The DJ plays every day, starting chilled in the morning and getting a bit livelier in the afternoon, perfect cocktail vibes. The volume is spot‑on: enjoyable but you can still chat without shouting over the music. Staff – where do I even start? From the hotel manager to the breakfast team, pool staff, reception, and housekeeping, I genuinely don’t have a single bad word. Every one of them greets you with a smile, takes time to chat, makes you feel welcome, and shares a laugh with you. They’ve truly made our stay exceptional. I honestly cannot wait to come back. 2027 isn’t possible due to other commitments, but we’ll be returning with a bang in 2028 and we can’t wait to see everyone again!

The hotel is newly established, and the staff provides exceptional and attentive service. The rooftop offers a breathtaking view and features an infinity pool. We were provided with complimentary beverages, chilled towels, and live DJ entertainment. The room was somewhat compact, accommodating four individuals. The bed was comfortable. The location is conveniently situated approximately 10 minutes from the town center.

The hotel is a beautiful designer property with attractive architecture, stylish interiors, and well-maintained rooms. The location is excellent, and the overall atmosphere feels modern, relaxed, and upscale. My wife would particularly like to highlight the breakfast experience. She appreciated the concept of ordering individual dishes from the menu rather than having a traditional buffet. The quality of the food was good, and the breakfast service was pleasant and efficient. The rooftop bar and rooftop pool are among the hotel's strongest features. The sun loungers are comfortable, the atmosphere is relaxing, and the sea views are genuinely beautiful. Especially at sunset, the setting creates a wonderful ambiance and makes for a very enjoyable experience. They also enjoyed the Asian restaurant. The sushi was tasty and well prepared, although not quite at the level of a truly high-end sushi restaurant. Nevertheless, it was an enjoyable dining experience overall. Unfortunately, her stay was overshadowed by several disappointing interactions with members of the staff. My wife asked the Operations Manager, Mr. Pavel, about the price of one of the suites because she was considering an upgrade. Instead of simply providing the rate, she was told, in essence, that she would not be able to afford it because one night in the suite would cost more than her entire stay. She found this comment highly unprofessional and disrespectful. A hotel employee's role is to provide information and allow guests to make their own decisions without judgment. As frequent travelers throughout Europe, we have stayed at numerous luxury hotels over the years, including several Park Hyatt properties. Whenever we have been interested in upgrading our room, the process has always been straightforward and professional: we ask about the available options, the Front Office Manager provides the rate, often offers to show the room, and we then decide whether the upgrade is worth the additional cost. This is how hospitality should work — guests receive information and make their own decisions without assumptions being made on their behalf. The situation regarding housekeeping was equally disappointing. On two separate occasions, before 8:00 a.m., a member of the housekeeping staff entered her room while my wife and her friend was still asleep. These visits were not related to any urgent matter and appeared to be focused primarily on checking whether everything was satisfactory and indirectly seeking additional tips. We found this highly intrusive and inappropriate. Respect for guests' privacy, particularly during early morning hours, should be a basic standard at any hotel, especially one positioning itself in the upscale market segment. I am shocked when she told me this !!! In addition, members of the housekeeping team repeatedly and rather persistently asked for tips, despite the fact that a generous gratuity had already been left on the very first day. Tipping should always remain a voluntary expression of appreciation and should never become something guests feel pressured about during their stay. We travel frequently and, within the last two months alone, have stayed at the Park Hyatt Milan and the One&Only Aesthesis near Athens. At both properties, we were treated with courtesy, discretion, and professionalism at all times. This made the difference in service standards particularly noticeable during our stay here. I would gladly have given this hotel four or even five stars, as we genuinely liked many aspects of the property. The architecture, rooftop facilities, pool area, and dining options are all very appealing. Unfortunately, the experiences described above had a significant negative impact on our overall impression. The service, and particularly the behavior of certain staff members, did not meet the standards we would expect from a hotel in this category. For that reason, despite the many positive aspects of the property, we can only give it 2 out of 5 stars.

I was extremely satisfied with my visit to this wonderful place! I absolutely loved it! The staff were amazing — 10/10! The atmosphere was 10/10! Everyone was very attentive, friendly, and welcoming. This stay left me with such a positive impression, and I couldn’t be happier with my experience. I will definitely keep coming back and will highly recommend this wonderful place to my family and friends! ❤️

Am staying at this hotel at the moment. Whilst the rooftop pool is nice but it is not heated! It it's a modern hotel and is very clean. I don't like putting up negative comments but sadly room didn't have the soft pillows and bedsheets i like. The air con was turned off centrally so we didn't get the air flowing inside the room either. This is really bad... we paid for comfort, not having the need to complain for them to 'fix'. For this, i lost out on my sleep.... hotels are supposed to be relaxing. Very frustrated... very disappointed.... staying in room 21... the all electric controls in rooms are very high tech, not needed for a short 'convenient' stay. Won't be back.