Flora Hotel Apartment This is a preferred property. It has been selected for its good value for money and positive experience to our clients Eco-Friendly

The only thing going for this hotel is the location, which is 1-min away from where the night life is. There is a pool, but it's fairly small and had shoddy maintenance done to it multiple times. We rented 2 family rooms, they wanted to cramp us all into a single room. After we stood our ground they gave us 2 family rooms. We did before hand ask for the rooms to be next to each other, however, they ignored that request. In the end they did give us 2 adjacent rooms. Hotel maintenance, is shoddy at best. Cleanliness.... let's not get into this... Stained walls, stained floors, the site is just run down. Not even the shower tray, it was in very bad shape, shower doors do not close, and we had to wipe the floor after each shower. If you don't care about cleanliness and whether the hotel is well maintained, and only care about location. This hotel is for you! For the rest, try another one.

Don't give your money to bad people, because they didn't multiply!!! They stole us for 50€!!!!! Let me start with the fact that there is no hot water after the sun goes down!!! And if you try to talk to the clerk at the reception you will probably meet an annoying lady who will shout at you "talk to Booking" there is no one to talk to. That's the only thing she knows how to say! The whole room is ruined and broken! The lamps are broken and not working! Paint peeling and paint repairs everywhere. A water pipe runs through the middle of the room. Appears in the photos I have attached a white tube. And many more holes. The toilet and shower are full of mold and holes, it feels like a ruin! It really doesn't look like their pictures here! Now listen carefully to how rude people can be, you will be totally shocked!! It costs the same for a couple and a single. We touched a couple and by mistake I closed the reservation for a single person. The crooks didn't think for a minute and immediately wanted to charge us another 90 euros!!! We explained and showed the annoying lady that the price for a single person and the price for a couple is the same price online and of course she wanted to steal the money from him so she started to get angry. Now listen to the fascinating part, suddenly she picked up the phone and she wasn't really talking on the phone!!!! She was just playing it! Then she hung up and told us. Well, look what a beauty I got for the people discount, just bring another 50 euros. Everything was so bad!! They ruined our trip!!

We booked a room a month ago through Booking. We arrived, and these "pokemons" said the reservation wasn't confirmed, blaming Booking. Booking shifted the blame onto the hotel. Looking at the service in this hotel, you start to trust Booking more. After some time, we went to a neighboring hotel, which had the same issue, and they sent us back here to be accommodated. In the end, we were placed in some shack above a noisy bar. Avoid this hotel at all costs.

Not as shown in photos of booking. Rooms were not clean, the toilet was smelling bad, leaking. no Internet at all I have stayed two times at this hotel apts but this time the service was awful. But what you pay is what you get. Absolutely not what you get according to the photos.

Do NOT book this hotel, 1 star is extremely generous!! Hotel is in dire condition and we only saw the reception area. 3 families which included 5 children were left stranded due to no rooms being available, even though we had booked online and had confirmation. We were asked to wait in the “lobby” area while they tried to sort rooms. There are no seats in the lobby area so we were sat on the floor. We were told rooms were being sorted for us. While we were waiting 2 other families left the hotel due to the poor condition and were arguing with the receptionist. We were told we had rooms and that they would be ready in 5 minutes, after we had already been waiting for an hour. After waiting patiently for over an hour and being told rooms will be ready in 5 minutes, they informed us that no rooms were available. Being lied to by the hotel staff throughout this process infuriated us as we were no stranded in ayi Napa with 5 children. Reception staff extremely rude! Due to our large group, hotel availability was limited when trying to book for the night at 1630. Luckily we managed to find rooms in Green bungalow but at a price.