Frequently Asked Questions



Q   How do I make a hotel reservation?

Q   Why is the price different to when I last checked?

Q   I've just phoned my hotel and they have no record of my reservation. Why has this happened?

Q   Are transfers included?

Q   How can your prices be so cheap?

Q   Do I need to confirm my booking with the hotel directly?

Q   Are the rates on your site inclusive of all taxes and fees ?

Q   What credit / debit cards are accepted?

Q   Why do I need to enter the age of my child?

Q   Do I receive a hotel voucher for my booking?

Q   What if I lose my voucher and/or booking reference number?

Q   If the confirmation email does not arrive or I lose my booking voucher, how can I print a copy of the voucher?

Q   How do I know if my hotel reservation is confirmed?

Q   Who do I contact if I need help?

Q   How safe are my credit card details?

Q   At what stage will the money be debited from my credit card?

Q   Why do I have to pay you in full upfront?

Q   What do you do with my personal information?

Q   How can I find out about the best deals?

Q   What happens if I need a refund?

Q   What happens to my hotel booking if my flight is delayed?

Q   How can I amend my booking?

Q   How can I cancel my booking?

Q   What are your Terms and Conditions?

Q   Is the full payment required at the time of reservation?

 
 

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Aeolos Cyprus Travel Ltd, Zenas Kanther 12, CY-1065, Nicosia, Cyprus, Company Registration Number: 30678 (Registered in Cyprus)
Contact information: Office number: +357 22881292, email address: info@bookcyprus.com
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